Quality and Standards

The Home Care Provider aims to deliver a professional service appropriate to our clients’ needs and wishes.

In order to make sure that we maintain and improve our quality of provision we use various methods of quality assurance. Included in this process are:

 

q       Annual Client satisfaction survey

q       Feedback from allied professionals and independent advocates

q       Regular supervision and appraisal of staff

q       Quality assurance visits to clients

q       Observation of staff working practices, etc.

 

If you would like to comment on the quality of our service, or have suggestions for improvements we would be very happy to hear from you.

 

Please either speak to your senior care worker or either Nicola Norville or Jill Male at the office.