After the assessment document has been received, a senior member of The Home Care Provider care team will arrange a visit to the client at home to discuss and agree details of how we will be assisting you within your home. This visit will include a ‘risk assessment’ where we need to look around your home for any hazards or potential dangers to you or to our care team. It may be necessary to request you make some changes within your home in order to ensure the safety of you and our care team, this may be to arrange a small repair or to move an item that may be easily fallen over for instance.

The care plan file will be kept within your home and will include details of the services to be provided, how and when they are to be given, which member/s of staff will attend, the areas of responsibility, limits of responsibility, contact details, etc.

The staff are experienced and trained to offer support, help and care to clients with discretion, efficiency and flexibility. The staff perform their tasks as arranged and agreed with the client, and according to the care plan implemented, but remain flexible to meet changing needs, wishes or requirements of individuals.