Initial enquiries may be made by telephone or in writing to The Manager, at The Home Care Provider’s offices, or any member of the office staff team. A brochure is usually posted at this stage detailing our service provision and costs.

If you wish to progress your enquiry, a senior member of The Home Care Provider’s care team will visit at an arranged time to conduct an assessment of needs, to discuss what is required and how we can help. More details of our service will be discussed and usually a start date is agreed. This visit will include a ‘risk assessment’ where we need to look around your home for any hazards or potential dangers to you or to our care team. It may be necessary to request you make some changes within your home in order to ensure the safety of you and our care team, this may be to arrange a small repair or to move an item that may be easily fallen over for instance.

Following the assessment the senior care worker/co-ordinator will create a file to keep within your home containing the agreed details of our service, contact information and instructions for care workers attending your home. This is called a Service User Care Plan and every time you receive a visit from a care worker, they are required to record details of their time spent with you and they may ask you to sign or initial to confirm their attendance.